Telephone
Services
Service
for New Employees
If you have a new employee joining your department, submitting an online service request form to our department is the first step in getting the new employee needed desktop services. This form provides us with the information we need to set up a telephone, voice mailbox, and personal computer (if available) for the new employee. These requests need the signature of the department head and require 10 days prior notice for scheduling purposes.
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Service
for an Employee Relocating
If you are planning to move to another office, submit a relocation request (available online) to ensure communications services will be available in your new location. These requests need the approval and signature of your department head and require 10 days prior notice for scheduling purposes.
Please do not unplug and move your phone. We will do this for you. If you need help reconnecting your computer or peripheral equipment after it is moved, please indicate this on the online form.
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Voice and
Data Cabling
Our department is responsible
for all requests for new and/or
additional cabling drops for voice
and data services. If you are
considering a renovation project
in your area, we ask that you
contact us during the planning
stage to ensure that cabling
specifications are considered and
funded. We will provide you with a
cost estimate for the cabling
work. All cabling work is much
easier and costs less to
accomplish during construction
rather than following completion
of construction. Please call ext.
2076 to generate a work order.
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Telephone
Repair
If you are experiencing problems with your telephone, please call our Technology Support Line ext. 8324 (TECH) and press 3 for employees then press the correct option for phone support (option 2). You will be transferred to a member of the telecommunications service area who will generate a trouble ticket. Out-of-service calls will, when possible, be responded to within 24 hours.
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Automatic Call Distribution
Automatic Call Distribution
enables your department to
effectively handle large numbers
of incoming calls. Calls are
distributed to designated
available extensions on a shared
basis. This programming ensures
the quick and efficient handling
of calls during "peak" times . If
you are a service department that
receives a large number of calls,
please call ext. 2076 to discuss
the feasibility of implementing an
ACD group in your department. This
service comes at no cost to your
department.
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Fax
Solutions
Several options are available
to provide faxing capabilities to
your department. Solutions and
costs vary, based on projected
usage and volume. If you are
interested in exploring these
options and discussing the
feasibility of faxing within your
department, please call ext. 2076.
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Training Documents
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